Capturing Se Client Log File

Task/Problem Overview

The following article will cover how to retrieve a Savance Enterprise Client Log File to provide to our support or development team when receiving errors within the application.

Using the Savance Enterprise Client

• Open the Savance Enterprise application and from the top menu select Help > About Savance Enterprise

  

• The About Savance Enterprise window will pop up.

  

• Select “ Send Test System Report “

• The Gather System Information window will appear.

  

• This may take a minute or two, but once completed the Savance Support team will receive all the information they need.

Sending Client Logs Manually

To send client logs manually so you can email support continue the following steps.

• Open up a file explorer.

• If you are on a 64-bit machine, go to: C:\Program Files (x86)\Savance\Savance Enterprise\

  If you set the location to something other than the default location, go there.
  Throw all of the log files into a .zip folder (this makes it easy to send over e-mail as these files can get quite large).

• E-mail the .zip folder to support@savanceenterprise.com. Add a description of what you did to produce the error and what the error is (if you know).